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CTI: Fix for -Root element missing-

Brenden Chau
Updated

Follow the steps below if you receive this error on CTI: "Root element is missing"

 

12-01__1_.png

 

Steps:

  1. Go to CTI terminal server where a user is experiencing the issue
  2. Click on the windows search bar in the bottom left
  3. Type in %appdata% and hit enter and it will bring you to the following folder:

    12-01__4_.png

  4. There navigate to %USERPROFILE%\AppData\roaming\CTI\Report Information and delete the files there

    12-01__5_.png

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Comments

1 comment

Date Votes
  • Michael Daguanno

    IMPORTANT NOTE: The steps in this guide are user-specific, and indicate some CTI profile corruption. If there is an urgency to run reporting and “Root Element is Missing” error occurs, another user with sufficient CTI Application permissions can attempt to run the same report.

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